gENERAL pOLICIES

 Group Training Cancellations

• Group training cancellations require advance registration at least 1 hour prior to start time. 
• Cancellations must be processed via Vagaro scheduler site / app at least 2 hrs. prior to start time to not be charged a pass for non-members or late cancel fee of $10 for members.
• It is important to use the Vagaro scheduler site / app for any cancellations as the system automatically enrolls those waitlisted into spots that open up. 

Personal Training Cancellations 

• Individual PT session cancellations require 24-hour notice for this 1:1 time slot.
• Be sure to keep track of session confirmation emails so you can cancel (if needed) via scheduler system which opens your spot for another. 
• Late cancels / no shows will result in loss of session. 

Memberships / Other Policies

• Hope Fit Memberships are sold with a monthly commitment.
• Once commitment is met, membership can be cancelled for the next month with at least 7 business days notice before end of current month.  
• All non-member passes and personal training 1:1 packages outline an expiration date upon purchase. Unused passes, 1:1 sessions or event / workshop tickets will not be refunded. 

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Full Privacy Policy

Please stay home & avoid coming to class / training, if you are sick, been in direct contact with someone with COVID, or begin showing COVID symptoms.

Be sure to keep track of session confirmation emails so you can cancel (if needed) via the system which opens your spot for another. 

As always, staff will diligently disinfect equipment throughout the day & in between training sessions. Those attending Open Gym are expected to disinfect equipment used before moving to other machines. 

Our #1 priority has always been the health & well-being of everyone, which is why these protocols are in effect. We know Hope Fit is our safe space, & we want to keep it that way, especially in regards to everyone’s health!